The Lippis Report

Contact center technology is being virtualized at the agent desktop and server levels offering favorable economics, agent flexibility and a centralized data center deployment design. For Siemens Enterprise Communications, a leader in the Contact Center market, its OpenScape Contact Center V8 software runs on top of a VMware hypervisor. In addition to efficient server deployment V8 adds powerful agent features such as a Web-based agent, supervisor and management desktops making it easier to deploy home-based or remote agents virtually at multiple locations. George Despinic, Global Contact Center Marketing Manager for Siemens Enterprise Communications is my guest as we discuss the company’s OpenScape Contact Center V8 that puts contact center functionality in a virtualized data center offering new design and economic options for contact center deployments.

I interview Marius Haas, Senior Vice President and World Wide General Manager of the HP Networking Business. I asked him

• How HP will compete in the highly competitive networking market,
• What is its salient value proposition,
• Why is HP so focused on networking now, and
• Why should IT business leaders consider HP Networking.
His responses had a ring of market truth to them. As such, any IT business leader worth his/her salt needs to listen to this podcast.

Enjoy, Nick

I interview Vikram Mehta, President and CEO of BLADE Network Technologies or BLADE. BLADE has been offering top-of-rack and blade switches since 2006, boast nearly 9 million ports installed and are now the number 2 provider of 10GbE switches. With all this success, I ask Vikram what BLADE is being asked to offer from IT Business leaders as they build out their data center Ethernet fabric. You don’t want to miss his responses. Listen now.

Massively scalable data centers have unique requirements such as low latency, high performance, non-stop operation, simplicity of design, workload mobility and storage transport support. To address these requirements Cisco launched FabricPath, which is a scalable multi-link and multipath technology allowing 2 to 48 Nexus 7000s to be configured in a large, non-blocking Ethernet switch fabric. This fabric, called a FabricPath Switching System or FSS, eliminates oversubscription and creates a two-tier fabric. In addition to FabricPath, Cisco launched its’ F-Series 10GbE module for the Nexus 7000, which offers 32 ports of auto-sensing 1/10GbE targeted at server access, aggregation and FCoE implementations solutions. Craig Griffin, Senior Director of Product Management for Cisco’s Nexus 7000 discusses new Ethernet innovations for the age of massively scalable data centers.

A white paper on the topic is available here:

Unified communications is becoming an integration point for traditional dial tone, FAX, video and messaging as it adds increased access and functionality to these important forms of communications. Sagemcom is by far the industry leader in IP FAX, having successfully integrated FAX capability into Cisco, Avaya, Alcatel-Lucent and Microsoft’s UC platforms.  Its’ XmediusFAX has proven to reduced cost, increase access and security of FAX communications.  In this Lippis Report podcast, I talk with Bob Wood, Executive Director at Sagemcom, about how FAX communications can be integrated into the UC platform of your choice and the business outcomes it delivers.

The Unified Communications (UC) market is changing significantly in terms of how solutions are deployed, services are packaged and systems procured. Siemens addressed all of these areas in one fell swoop with the recently released OpenScape UC Server 2010. Siemens announced new licensing options for endpoints and integrated UC endpoint services in packaged solutions including social media plug-ins such as Twitter. Kathy Heilmann, Director, Large Enterprise Voice and UC Solutions Marketing at Siemens Enterprise Communications joined me to talk about the new rules of UC procurement and its value to IT business leaders.

Networking has become “rigid”. Yes, I know it’s almost absurd to attribute inflexibility or rigidity to networking, but we are in a compute innovation cycle that’s driving a fundamental change in networking, which screams out the need for more flexibility and configuration automation. The well understood problem is that when a virtualized machine is moved from one physical machine to another, the network, load balancers, firewalls/IPS, broadcast domains, etc., have to be reconfigured. There is no automation in place, meaning that the network is not flexible or agile enough to make the changes required. Networking companies such as Force10 Networks are driving an open approach to automation to enable network changes. I spoke with Steve Garrison, Vice President Marketing for Force10 Networks about their “Open Automation” approach to networking. Enjoy, Nick

In their recently released OpenScape UC Server 2010, Siemens has incorporated application virtualization allowing UC applications such as OpenScape Voice, OpenScape Branch, OpenScape Media Server etc., to load on standard compute hardware avoiding the installation, configuration and maintenance of running multiple complex software stacks, operating systems and applications. Paul McMillan, Director UC Technical Vision & Strategy at Siemens Enterprise Communications, joins me to talk about what virtualization in a UC environment delivers to IT business leaders as we dive into the details of UC Server 2010.
Find out by listening to this podcast.

While the networking industry is full steam ahead with the transition from 1 to 10 Gb Ethernet in corporate uplinks plus virtualized and cloud spec data centers, the IEEE has been working on 40 and 100Gb Ethernet standards to be ratified soon. It’s anticipated that the 40GbE standard will be completed first and built with lower cost, long-range optical components than 100GbE. The question on the minds of most IT business leaders is when and where to deploy these ultra high-speed Ethernet technologies and at what cost? We answer these questions with Steve Garrison, Vice President, Marketing of Force10 Networks. We’ll dive into Force10’s 40 GbE leadership position and the new network design options it unleashes upon IT business leaders.

There is huge growth in video traffic on corporate networks thanks primarily to on-demand video clips and increasingly video collaboration, TelePresence, video surveillance and Digital Signage. But how do IT business leaders support the various forms of video on their corporate networks before a video tsunami wreaks havoc to network performance?  Also how do IT business leaders deliver a good video experience to a wide range of endpoints such as low bandwidth remote offices, mobile smartphones, WiFi connected laptops etc?  Tere’ Bracco, Senior Marketing Manager for Network Systems and Security at Cisco, joins me to discuss Cisco’s Medianet technologies that offer an approach to managing and delivering video services over corporate IP networks. 

Find out by listening to this podcast.

WAN optimization products are central to delivering excellent application performance to employees in branch offices especially as applications continue to be centralized in data centers.  Another key attribute of WAN optimization is that these solutions reduce WAN bandwidth requirements thus spend.  At the heart of WAN optimization technology is cache architecture, or how device stores or caches data to minimize WAN transfers.  We dive into the two main cache architecture approaches; “per peer” and “universal” then ask the key question.  Does caching architectures and cache sizing affect WAN optimization performance or are there other more important aspects of WAN optimization that buyers should be concerned with as they undergo vendor selection”?  In this Lippis Report podcast, I talk with Baruch Deutsch, Senior Director of Product Marketing at Cisco Systems, to demystify WAN optimization. Enjoy, Nick

There is huge growth in video traffic on corporate networks thanks primarily to on-demand video clips and increasingly video collaboration, TelePresence, video surveillance and Digital Signage. However, how do IT business leaders support the various forms of video on their corporate networks before a video tsunami wreaks havoc to network performance? Also, how do IT business leaders deliver a good video experience to a wide range of endpoints, such as, low bandwidth remote offices, mobile smartphones, WiFi connected laptops etc? Tere’ Bracco, Senior Marketing Manager for Network Systems and Security at Cisco joins me to discuss Cisco’s Medianet technologies that offer an approach to managing and delivering video services over corporate IP networks.

Find out by listening to this podcast.

Our industry is in a compute innovation cycle thanks to virtualization and cloud computing and it’s changing fundamental networking requirements and design. These changes are beyond increased packet processing performance and ultra low latency. They extend to network design and product features that enable increased server virtualization scale, workload mobility and cloud computing. I discuss a new model for networking born out of data center virtualization and cloud computing with Doug Gourlay, Vice President Marketing at Arista Networks. This is Arista Networks’ first podcast; sure to be a classic.

Enjoy, Nick

Arista’s new 7500 Series of Ethernet switches is touted as the fastest Ethernet switch on the planet. Arista Networks has been delivering ultra high performance fixed 1/10 Gb Ethernet switches for high performance computing and cloud computing data centers. But this week Arista shocked the industry by introducing a massively powerful Ethernet switch platform that is 10 GbE port dense, compact, cloud spec fast, amazingly green plus smart and prepared for 40 and 100GbE with a price tag 50% below competitive offerings. I talk with Douglas Gourlay, Vice President Marketing and Anshul Sadana Vice President, Customer & Systems Engineering both from Arista Networks about a new age of network design in the cloud-computing era.